Do you need to contact Openreach? -

Do you need to contact Openreach?

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Joined: Thu Nov 20, 2014 11:25 am

Do you need to contact Openreach?

Postby Admin » Sat Aug 13, 2016 6:50 am

If you having problems getting a broadband fibre connection you can contact Openreach via the link below, which is a e form that they respond to very quickly. In my case they replied within 5hrs.

Posts: 29
Joined: Wed Sep 30, 2015 7:30 am

Re: Do you need to contact Openreach?

Postby Jobe » Sat Aug 13, 2016 10:01 am

Contacted the Fibre Team at BT again yesterday.

No real progress as yet.

As we have gathered Openreach updates its database that feed into BT Retail and from that BT or any other service provider can order the fibre service for your home.

Until the Openreach database is updated no progress will be made. For may part I have lodged a complaint with bot Openreach and BT and used the site to exert a little more pressure too.

Th lady I spoke with yesterday was very nice and explained that this is not an uncommon issue especially for new build sites etc where people move in and yet Openreach database still show the site as being a field!

She states that when the database is updated, I will receive a text message from BT saying, good news your home line has been upgraded, please contact us to arrange a fibre service! or something similar.

So sit and wait is all they can advise us at the moment.

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